Typically, whenever something goes wrong with a company or its products and services, the company will try to head off a media free-for-all by releasing a brief statement that usually does only two things: it acknowledges that a problem exists and promises more information at a later date. But as Jason Snell at Macworld notes, Apple doesn't work that way. He notes that Apple's response to the so-called "locationgate" issue was almost identical to its reaction to "antennagate" last year.
Instead of doing what everyone expected them to do, which was acknowledge the location tracking issue and promise a fix, Apple let the media have a field day for a week before releasing its official statement. Meanwhile, as Apple silently investigated reports of users' locations being stored on iOS devices and relatively easily accessed from their Macs after a backup, the media spent a week bellowing out various hysterical pronouncements with half-baked arguments supporting sensationalistic headlines, like the New Zealand Herald's Warning: iPhones can spy on you. At the same time, lawsuits ensued, Senators piled on, and even South Park got in on the action.
Continue reading How Apple does damage control
How Apple does damage control originally appeared on TUAW on Sat, 30 Apr 2011 17:00:00 EST. Please see our terms for use of feeds.
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